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After installing free 14 day trial, no logs showing in console or Web Access

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I had free version installed and could see logs in console without issue.

 

Installed 14 day full trial and no can see no logs. Have installed wireshark and can see the udp packets I am trying to see, so that side is working.

 

I see someone previously had this problem and they had to get a tool to remove old license or something?

 

Cheers


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